Yelp is expanding its commitment to accessibility by introducing new searchable attributes that cater to the diverse needs of users with disabilities. These features, launched in collaboration with organizations like Disability:IN and the American Association of People with Disabilities, include attributes such as accessible parking, ADA-compliant restrooms, and ASL proficiency. The platform now also offers AI-powered alternative text for images and improved screen reader functionality, enhancing the experience for users with visual impairments. Additionally, Yelp has created an Accessibility Resource Hub to assist businesses in implementing inclusive practices, making it easier for consumers to find establishments that meet their specific accessibility requirements.
As searches for accessibility-related features have risen by 40% from 2020 to 2023, Yelp is responding to the growing demand by enabling business owners to highlight accommodations like Braille menus and QR code menus. The company’s ongoing efforts to prioritize accessibility reflect its broader mission to create a more inclusive environment for all users. Yelp also supports its employees with disabilities through its employee resource group, YelpAbility, and continues to promote a workplace culture that values diversity and inclusivity. These initiatives underscore Yelp’s dedication to fostering equal opportunities and supporting individuals of all abilities within its platform and community.