Shawndra Tobias
Company:
Etech Global Svcs
Title:
Vice President- Customer Experience
Category:
Telecommunications
Award Year:
2023
Profile
Shawndra is 25+ year veteran of the contact center industry. She started in the most import role in the business - as an agent and worked her way up. She has used her valuable experience as agent, data specialist, coach and Director of Ops to design performance management solutions that use AI to incorporate data in real life with human intelligence and feeling.
Areas of Expertise
Call Center Analytics
Call Center Operations
Leadership Development
Data Science
Performance Management
Company Overview
Etech Global Services is a servant leadership company that delivers high quality customer experiences to our portfolio of clients.
Interests
Shawndra lives to be outdoors and can be found paddling Lake Travis or exploring local outdoor activities with her husband Jason.